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	<title>The intelligent organization</title>
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	<description>Making change happen</description>
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		<title>The intelligent organization</title>
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		<item>
		<title>Revisiting Dale Carnegie</title>
		<link>http://davidharkleroad.wordpress.com/2011/09/17/revisiting-dale-carnegie/</link>
		<comments>http://davidharkleroad.wordpress.com/2011/09/17/revisiting-dale-carnegie/#comments</comments>
		<pubDate>Sat, 17 Sep 2011 14:34:18 +0000</pubDate>
		<dc:creator>David Harkleroad</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://davidharkleroad.wordpress.com/?p=1362</guid>
		<description><![CDATA[We’ve all heard of him, his book, How to win friends and influence people has sold tens of millions of copies and millions more have have taken courses bearing his name. From wikipedia, “Born in 1888 in Maryville, Missouri, Carnegie was a poor farmer’s boy, the second son of James William Carnagey (b. Indiana, February 1852 – living 1910) and wife Amanda [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidharkleroad.wordpress.com&amp;blog=5549419&amp;post=1362&amp;subd=davidharkleroad&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">David</media:title>
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		<item>
		<title>Even my wife goes to Home Depot now</title>
		<link>http://davidharkleroad.wordpress.com/2011/07/23/even-my-wife-goes-to-home-depot-now/</link>
		<comments>http://davidharkleroad.wordpress.com/2011/07/23/even-my-wife-goes-to-home-depot-now/#comments</comments>
		<pubDate>Sat, 23 Jul 2011 12:54:36 +0000</pubDate>
		<dc:creator>David Harkleroad</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Organization]]></category>
		<category><![CDATA[Talent management]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://davidharkleroad.wordpress.com/?p=1352</guid>
		<description><![CDATA[Been to Home Depot lately? If not, go and see how a good HR strategy equals a good marketing strategy!  And no, they&#8217;re not paying me for this. In the midst of this record heat wave, I got up early to replace a hose so my lawn doesn&#8217;t burn out, and some weed killer, and Home Depot is [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidharkleroad.wordpress.com&amp;blog=5549419&amp;post=1352&amp;subd=davidharkleroad&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">David</media:title>
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	</item>
		<item>
		<title>How not to write sales letters</title>
		<link>http://davidharkleroad.wordpress.com/2011/07/18/how-not-to-write-sales-letters/</link>
		<comments>http://davidharkleroad.wordpress.com/2011/07/18/how-not-to-write-sales-letters/#comments</comments>
		<pubDate>Mon, 18 Jul 2011 23:16:53 +0000</pubDate>
		<dc:creator>David Harkleroad</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[selling]]></category>

		<guid isPermaLink="false">http://davidharkleroad.wordpress.com/?p=1298</guid>
		<description><![CDATA[Occasionally I get a sales letter that is so bad I can only scratch my head. Here are extracts from two that inspired me to write this post, in the hopes that none of you will similarly ever waste your resources. The first was accompanied by a slick (expensive) brochure: Dear David In the vast [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidharkleroad.wordpress.com&amp;blog=5549419&amp;post=1298&amp;subd=davidharkleroad&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">David</media:title>
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		<item>
		<title>When the tough get going, the going gets tough&#8230;</title>
		<link>http://davidharkleroad.wordpress.com/2011/07/17/when-the-tough-get-going-the-going-gets-tough/</link>
		<comments>http://davidharkleroad.wordpress.com/2011/07/17/when-the-tough-get-going-the-going-gets-tough/#comments</comments>
		<pubDate>Sun, 17 Jul 2011 11:43:56 +0000</pubDate>
		<dc:creator>David Harkleroad</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Organization]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Talent management]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[ceos]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[executives]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://davidharkleroad.wordpress.com/?p=1256</guid>
		<description><![CDATA[Regardless of which side you are on, the US is clearly in one of the most fundamental debates on the role of government in a long, long time. Passions are high. Rhetoric is flying. Fears abound. Yet neither side wants to budge &#8211; &#8216;tough&#8217; rules the day. Which may be the only salvation. There are [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidharkleroad.wordpress.com&amp;blog=5549419&amp;post=1256&amp;subd=davidharkleroad&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://davidharkleroad.wordpress.com/2011/07/17/when-the-tough-get-going-the-going-gets-tough/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">David</media:title>
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		<item>
		<title>What others want</title>
		<link>http://davidharkleroad.wordpress.com/2011/07/16/what-others-want/</link>
		<comments>http://davidharkleroad.wordpress.com/2011/07/16/what-others-want/#comments</comments>
		<pubDate>Sat, 16 Jul 2011 19:37:06 +0000</pubDate>
		<dc:creator>David Harkleroad</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[networking]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[selling]]></category>

		<guid isPermaLink="false">http://davidharkleroad.wordpress.com/?p=1332</guid>
		<description><![CDATA[On my way home from a peer group session of CMOs (with a shout out to the Forbes CMO Network and gyro who sponsored the evening), I reflected on the commonalities between good networking and good marketing. If you’ve ever been to a party (and most of us have), you’ve noticed there are those who [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidharkleroad.wordpress.com&amp;blog=5549419&amp;post=1332&amp;subd=davidharkleroad&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://davidharkleroad.wordpress.com/2011/07/16/what-others-want/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">David</media:title>
		</media:content>
	</item>
		<item>
		<title>Integrating customer insights into decision making: important, yes! But how?</title>
		<link>http://davidharkleroad.wordpress.com/2011/06/12/integrating-customer-insights-into-decision-making-important-yes-but-how/</link>
		<comments>http://davidharkleroad.wordpress.com/2011/06/12/integrating-customer-insights-into-decision-making-important-yes-but-how/#comments</comments>
		<pubDate>Sun, 12 Jun 2011 20:01:21 +0000</pubDate>
		<dc:creator>David Harkleroad</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Organization]]></category>
		<category><![CDATA[intelligence]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[competitive intelligence]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[insight]]></category>
		<category><![CDATA[executives]]></category>
		<category><![CDATA[Business]]></category>

		<guid isPermaLink="false">http://davidharkleroad.wordpress.com/?p=1323</guid>
		<description><![CDATA[Some time ago, I posted snippets of definitions from some real marketing gurus. Almost all of them involved a better understanding of your customer as a prerequisite. All marketing and strategy professionals know this, and do their best to gather data through a variety of quantitative and qualitative techniques. Despite these efforts, many are frustrated [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidharkleroad.wordpress.com&amp;blog=5549419&amp;post=1323&amp;subd=davidharkleroad&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://davidharkleroad.wordpress.com/2011/06/12/integrating-customer-insights-into-decision-making-important-yes-but-how/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">David</media:title>
		</media:content>
	</item>
		<item>
		<title>The end is here (sorry, Seth)</title>
		<link>http://davidharkleroad.wordpress.com/2011/04/24/the-end-is-here-sorry-seth/</link>
		<comments>http://davidharkleroad.wordpress.com/2011/04/24/the-end-is-here-sorry-seth/#comments</comments>
		<pubDate>Sun, 24 Apr 2011 14:02:56 +0000</pubDate>
		<dc:creator>David Harkleroad</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Organization]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Web 2.o]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[forecasting]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[prediction]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[web 2.0]]></category>

		<guid isPermaLink="false">http://davidharkleroad.wordpress.com/?p=1301</guid>
		<description><![CDATA[&#8220;&#8230;we&#8217;re realizing that the industrial revolution is fading. The 80 year long run that brought ever-increasing productivity (and along with it, well-paying jobs for an ever-expanding middle class) is ending,&#8221; writes Seth Godin in a provocative post, perhaps fittingly on this weekend symbolizing rebirth for one of the world&#8217;s major religions. Only problem is his use [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidharkleroad.wordpress.com&amp;blog=5549419&amp;post=1301&amp;subd=davidharkleroad&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://davidharkleroad.wordpress.com/2011/04/24/the-end-is-here-sorry-seth/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">David</media:title>
		</media:content>
	</item>
		<item>
		<title>I&#8217;m stupid</title>
		<link>http://davidharkleroad.wordpress.com/2011/02/17/im-stupid/</link>
		<comments>http://davidharkleroad.wordpress.com/2011/02/17/im-stupid/#comments</comments>
		<pubDate>Thu, 17 Feb 2011 15:24:34 +0000</pubDate>
		<dc:creator>David Harkleroad</dc:creator>
				<category><![CDATA[Branding]]></category>
		<category><![CDATA[intelligence]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[incentives]]></category>
		<category><![CDATA[Rewards]]></category>
		<category><![CDATA[selling]]></category>

		<guid isPermaLink="false">http://davidharkleroad.wordpress.com/?p=1261</guid>
		<description><![CDATA[That&#8217;s what my bank &#8211; Peoples United Bank &#8211; is telling me. Yesterday (Feb. 16, 2011), when I went to the portal (the link above) to log in to my account, I noticed an offer for free Kindle (if you click on the link to see this, you may have to do so a couple [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidharkleroad.wordpress.com&amp;blog=5549419&amp;post=1261&amp;subd=davidharkleroad&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>2</slash:comments>
	
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			<media:title type="html">David</media:title>
		</media:content>
	</item>
		<item>
		<title>Work harder, not smarter</title>
		<link>http://davidharkleroad.wordpress.com/2010/08/03/work-harder-not-smarter/</link>
		<comments>http://davidharkleroad.wordpress.com/2010/08/03/work-harder-not-smarter/#comments</comments>
		<pubDate>Tue, 03 Aug 2010 13:32:43 +0000</pubDate>
		<dc:creator>David Harkleroad</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Talent management]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[executives]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://davidharkleroad.wordpress.com/?p=1247</guid>
		<description><![CDATA[Here&#8217;s another one: &#8216;work smarter, not harder!&#8217; I hope you&#8217;ve never used this one in a misguided attempt to motivate a subordinate. If you have, you&#8217;ve just told the employee they&#8217;re dumb. Not very motivational, eh? Personally, I don&#8217;t think employees are dumb (and if you have one, how did they get hired in the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidharkleroad.wordpress.com&amp;blog=5549419&amp;post=1247&amp;subd=davidharkleroad&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://davidharkleroad.wordpress.com/2010/08/03/work-harder-not-smarter/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">David</media:title>
		</media:content>

		<media:content url="http://davidharkleroad.files.wordpress.com/2010/08/smarter-harder.jpg" medium="image">
			<media:title type="html">smarter harder</media:title>
		</media:content>

		<media:content url="http://www.PerlitaLabs.com/Social_Bookmark_Builder_1_2/icons/24/delicious.png" medium="image">
			<media:title type="html">Delicious : The intelligent organization : http://davidharkleroad.wordpress.com/</media:title>
		</media:content>

		<media:content url="http://www.PerlitaLabs.com/Social_Bookmark_Builder_1_2/icons/24/digg.png" medium="image">
			<media:title type="html">Digg : The intelligent organization : http://davidharkleroad.wordpress.com/</media:title>
		</media:content>

		<media:content url="http://www.PerlitaLabs.com/Social_Bookmark_Builder_1_2/icons/24/facebook.png" medium="image">
			<media:title type="html">FaceBook : The intelligent organization : http://davidharkleroad.wordpress.com/</media:title>
		</media:content>

		<media:content url="http://www.PerlitaLabs.com/Social_Bookmark_Builder_1_2/icons/24/Google.png" medium="image">
			<media:title type="html">Google Bookmark : The intelligent organization : http://davidharkleroad.wordpress.com/</media:title>
		</media:content>

		<media:content url="http://www.PerlitaLabs.com/Social_Bookmark_Builder_1_2/icons/24/reddit.png" medium="image">
			<media:title type="html">Reddit : The intelligent organization : http://davidharkleroad.wordpress.com/</media:title>
		</media:content>

		<media:content url="http://www.PerlitaLabs.com/Social_Bookmark_Builder_1_2/icons/24/stumbleupon.png" medium="image">
			<media:title type="html">StumbleUpon : The intelligent organization : http://davidharkleroad.wordpress.com/</media:title>
		</media:content>

		<media:content url="http://www.PerlitaLabs.com/Social_Bookmark_Builder_1_2/icons/24/technorati.png" medium="image">
			<media:title type="html">Technorati : The intelligent organization : http://davidharkleroad.wordpress.com/</media:title>
		</media:content>

		<media:content url="http://www.PerlitaLabs.com/Social_Bookmark_Builder_1_2/icons/24/twitter.png" medium="image">
			<media:title type="html">Twitter : The intelligent organization : http://davidharkleroad.wordpress.com/</media:title>
		</media:content>
	</item>
		<item>
		<title>Don&#8217;t bring me solutions, bring me problems</title>
		<link>http://davidharkleroad.wordpress.com/2010/07/30/dont-bring-me-solutions-bring-me-problems/</link>
		<comments>http://davidharkleroad.wordpress.com/2010/07/30/dont-bring-me-solutions-bring-me-problems/#comments</comments>
		<pubDate>Fri, 30 Jul 2010 19:13:26 +0000</pubDate>
		<dc:creator>David Harkleroad</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Organization]]></category>
		<category><![CDATA[Talent management]]></category>
		<category><![CDATA[Business]]></category>
		<category><![CDATA[emotional intelligence]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[executives]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://davidharkleroad.wordpress.com/?p=1233</guid>
		<description><![CDATA[Who hasn&#8217;t heard at one time during their career, from a boss, &#8216;don&#8217;t bring me problems, bring me a solution?&#8217; How silly is this? If all your boss does is ratify a solution, what good is s/he? Further, if you have a solution, why the heck aren&#8217;t you out there implementing it? Worse, what does [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidharkleroad.wordpress.com&amp;blog=5549419&amp;post=1233&amp;subd=davidharkleroad&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>4</slash:comments>
	
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			<media:title type="html">David</media:title>
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			<media:title type="html">problems</media:title>
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