You are currently browsing the monthly archive for November 2009.

Once again, I find myself flabbergasted at service levels in the midst of the worst recession most of us have ever seen.  In my post How not to make a sale, I describe how a retailer drove us from a physical establishment after we had committed to buy. But it appears that direct retail operations are also not immune mistakes in organization, job design and incentives that result in lousy service.  Read the rest of this entry »

Hay Group‘s research on the Fortune Most Admired Companies shows that those who make the matrix work get results: better and faster decisions. The seemingly simple trick is getting managers to act in the best interests of the company as a whole, not just maximizing their own results.

But this has implications for jobs, rewards, behaviors, culture and structure. Most critical: command-and-control management styles must give way to collaboration and cooperation. To crack the matrix code, organizations must: Read the rest of this entry »

Subscribe to this blog.

Join 5 other followers

Social media

RSS Harness the power of data

  • What Are the "Things" in IoT?
    Remember WAY back when “technology” was the hot buzzword? Companies quickly jumped to incorporate it into their messaging, commercials, websites. REAL PRODUCT DESCRIPTION: The [company name withheld] Towel is made from a proprietary performance fabric that instantly cools when soaked with water, wrung out, and then snapped in the air to activate the cooling […]
  • The Future of Digital Transformation & The Growth of IoT
    Today, more than ever, CIOs are faced with developing the roadmap for their organization's journey to digital transformation. This often includes if/when they are moving to the cloud and how to drive business innovation through connection of people, data, devices and networks in real-time (IoT). Over the last few years, a greater priority has been place […]
  • Legacy Effect: The Biggest Risks of Unreliable Data
    When you get a group of a data-minded people together – we talk about, well… data. We can’t help but live and breathe it, because it’s everywhere. As consumers of data, we have all come to expect organizations to use it to enhance our experiences with them or to improve their own efficiency and processes. Unfortunately, due to our heightened sense of awarene […]

Top Clicks

  • None

Further Research

Categories

November 2009
M T W T F S S
« Sep   Feb »
 1
2345678
9101112131415
16171819202122
23242526272829
30