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Once again, I find myself flabbergasted at service levels in the midst of the worst recession most of us have ever seen.  In my post How not to make a sale, I describe how a retailer drove us from a physical establishment after we had committed to buy. But it appears that direct retail operations are also not immune mistakes in organization, job design and incentives that result in lousy service.  Read the rest of this entry »

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Hay Group‘s research on the Fortune Most Admired Companies shows that those who make the matrix work get results: better and faster decisions. The seemingly simple trick is getting managers to act in the best interests of the company as a whole, not just maximizing their own results.

But this has implications for jobs, rewards, behaviors, culture and structure. Most critical: command-and-control management styles must give way to collaboration and cooperation. To crack the matrix code, organizations must: Read the rest of this entry »

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  • 3 Scenarios for Transitioning to SAP S/4HANA
    There’s a lot to think about when your company is considering a transition to SAP S/4HANA. No large-scale implementation or migration project is simple, but there are three common scenarios that make migrating to SAP/S4HANA possible: New System Installation, System Conversion, or Landscape Transformation.
  • What Are the "Things" in IoT?
    Remember WAY back when “technology” was the hot buzzword? Companies quickly jumped to incorporate it into their messaging, commercials, websites. REAL PRODUCT DESCRIPTION: The [company name withheld] Towel is made from a proprietary performance fabric that instantly cools when soaked with water, wrung out, and then snapped in the air to activate the cooling […]
  • The Future of Digital Transformation & The Growth of IoT
    Today, more than ever, CIOs are faced with developing the roadmap for their organization's journey to digital transformation. This often includes if/when they are moving to the cloud and how to drive business innovation through connection of people, data, devices and networks in real-time (IoT). Over the last few years, a greater priority has been place […]

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