You are currently browsing the monthly archive for November 2009.

Once again, I find myself flabbergasted at service levels in the midst of the worst recession most of us have ever seen.  In my post How not to make a sale, I describe how a retailer drove us from a physical establishment after we had committed to buy. But it appears that direct retail operations are also not immune mistakes in organization, job design and incentives that result in lousy service.  Read the rest of this entry »

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Hay Group‘s research on the Fortune Most Admired Companies shows that those who make the matrix work get results: better and faster decisions. The seemingly simple trick is getting managers to act in the best interests of the company as a whole, not just maximizing their own results.

But this has implications for jobs, rewards, behaviors, culture and structure. Most critical: command-and-control management styles must give way to collaboration and cooperation. To crack the matrix code, organizations must: Read the rest of this entry »

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  • Preparation is Key: Things to Consider BEFORE Moving to SAP S/4HANA
    We’ve seen it before. A company makes a big investment in a new ERP system, and a BI system, then added Balanced Score Cards and very pretty dashboards. But the CEO still gets reports in an Excel spreadsheet.  Ever wonder why this happens?  There are many reasons, however a common one is that when the new system was implemented, no one cleaned the data from […]
  • Why Isn’t My New SAP S/4HANA System Everything I Hoped For?
    Since SAP S/4HANA is the latest and greatest technology from SAP many people may find themselves asking this question. It’s the same question you may ask after a rollout of any new business suite or enterprise-wide system.
  • 3 Takeaways from the 2017 ASUG EIM Conference
    After another successful ASUG EIM Conference, Team Utopia reflects on the 3 biggest themes and takeaways from the event.

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